FAQ

SHIPPING AND DELIVERY

Same Day Delivery is available for customers based within 50km radius from our warehouse located in Tingalpa QLD.

Order by 11 am Monday-Friday (excluding Public Holidays) for same day delivery.

The cost of delivery will be determined by your postcode distance (Km) from our warehouse location.

For any questions or to get an update on your order, please contact Rendr via email

We offer worldwide shipping. However, there are some rare instances where we're unable to ship to you. If this is the case we will be in contact to let you know!

How can I track my order?

What do I do if I have added the wrong address?

What if I have a delivery issue?

I live overseas, will I need to pay additional handling fees, duties, taxes and custom fees?

How do I receive free shipping?

When will my order be shipped?

What happens if my parcel is lost or damaged in transit?

PAYMENTS

What payment methods do you accept?

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

PROMOTIONS

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

ORDERS

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

What if I have an issue with a product I purchased from a wholesaler or stockist?

How do I find out if an item is coming back in stock?

Why does my item feel different in the same style, across different colours?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

RETURNS AND EXCHANGES

What is your returns policy?

How do I lodge a return?

How long does it take to process my return?

Have you received my return yet?

Can I exchange an item?

Do you pay for my return shipping?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

Subscriptions

How do I update my billing or shipping details?

Which items are available for subscription?

How do I cancel my subscription?

Is there a minimum subscription commitment?

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

Other questions? Ask us anything Email our customer service team

HELP

INFORMATION

COMPANY

JOIN THE NEWSLETTER

Email Address

Shop with Afterpay

A tracking link will be sent to you via email, or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. This tracking information will update as soon as your parcel receives the initial scans by the courier. From there, you can track your order in transit!

What do I do if I have added the wrong address?

What if I have a delivery issue?

I live overseas, will I need to pay additional handling fees, duties, taxes and custom fees?

How do I receive free shipping?

When will my order be shipped?

What happens if my parcel is lost or damaged in transit?

PAYMENTS

What payment methods do you accept?

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

PROMOTIONS

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

ORDERS

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

What if I have an issue with a product I purchased from a wholesaler or stockist?

How do I find out if an item is coming back in stock?

Why does my item feel different in the same style, across different colours?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

RETURNS AND EXCHANGES

What is your returns policy?

How do I lodge a return?

How long does it take to process my return?

Have you received my return yet?

Can I exchange an item?

Do you pay for my return shipping?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

Subscriptions

How do I update my billing or shipping details?

Which items are available for subscription?

How do I cancel my subscription?

Is there a minimum subscription commitment?

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

Other questions? Ask us anything Email our customer service team

HELP

INFORMATION

COMPANY

JOIN THE NEWSLETTER

Email Address

Shop with Afterpay

PAYMENTS

We accept: AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Laybuy, ZipPay, Klarna, Shop Pay, Google Pay, Apple Pay and Sezzle.

What currency will I be charged in?

I have a store credit, does this expire?

What happens if I forget to use my discount code or gift card?

PROMOTIONS

Are free gift promotions subject to change?

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

ORDERS

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

What if I have an issue with a product I purchased from a wholesaler or stockist?

How do I find out if an item is coming back in stock?

Why does my item feel different in the same style, across different colours?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

RETURNS AND EXCHANGES

What is your returns policy?

How do I lodge a return?

How long does it take to process my return?

Have you received my return yet?

Can I exchange an item?

Do you pay for my return shipping?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

Subscriptions

How do I update my billing or shipping details?

Which items are available for subscription?

How do I cancel my subscription?

Is there a minimum subscription commitment?

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

Other questions? Ask us anything Email our customer service team

HELP

INFORMATION

COMPANY

JOIN THE NEWSLETTER

Email Address

Shop with Afterpay

Customers can pay with their local currency by updating their currency preference at the top of the website. Any refund returns will be issued in the currency used at check out and gift card returns will be issued in AUD.

Unfortunately, once an order has been placed, we are unable to apply discount codes or gift cards. If you have any further questions, please contact our Customer Service Team via

Provide the answer to the question here.

PROMOTIONS

Free gifts are available for retail consumer orders only while stocks last. Free gifts are selected by the customer during the checkout process. If you encounter an issue with adding free gifts at the checkout, please contact our Customer Service Team via email orders@musclenation.org. We will attempt to include these free gifts in your order before it proceeds to the packing and dispatch stages.

How do I use my discount code?

Can I use my discount code and gift card in the same transaction?

Can I use more than one discount code?

ORDERS

Will I receive an order confirmation?

I didn’t receive my order confirmation?

Can you edit my order?

Can I cancel my order?

Can I hold items in my cart?

What happens when I receive an incorrect or faulty item?

What if I have an issue with a product I purchased from a wholesaler or stockist?

How do I find out if an item is coming back in stock?

Why does my item feel different in the same style, across different colours?

I was messaged on Instagram that I won a giveaway, how do i know if this is legit?

RETURNS AND EXCHANGES

What is your returns policy?

How do I lodge a return?

How long does it take to process my return?

Have you received my return yet?

Can I exchange an item?

Do you pay for my return shipping?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

Subscriptions

How do I update my billing or shipping details?

Which items are available for subscription?

How do I cancel my subscription?

Is there a minimum subscription commitment?

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

Other questions? Ask us anything Email our customer service team

HELP

INFORMATION

COMPANY

JOIN THE NEWSLETTER

Email Address

Shop with Afterpay

Enter your discount code in the‘Gift card or discount code’field at the checkout. Once your discount code is entered, press‘Apply’. You can only useonediscount code per transaction. Please note, you are unable to use your MN Rewards Vouchers in conjunction with a discount code, as these vouchers do act as discount codes.

Yes, you may use your discount code and gift card in the same transaction. However, you are unable to use your MN Rewards Vouchers in conjunction with a discount code, as these vouchers do act as discount codes.

You can only useonediscount code per transaction. Please note, you are unable to use your MN Rewards Vouchers in conjunction with a discount code, as these vouchers do act as discount codes.

ORDERS

Yes, all Muscle Nation orders will receive an email order confirmation once an order has been placed online. You will then receive a secondary email notification with your tracking details upon dispatch.

Please ensure you enter your email address correctly at the checkout. Please note, depending on your email settings, your order confirmation may automatically be redirected to your junk or spam folder. If you still do not receive your order confirmation, please contact our Customer Service Team via emailorders@musclenation.orgwith your full name, order number and correct email address.

We endeavour to make changes to a customer’s order upon request. However, due to the volume of orders we receive, in conjunction with two courier pick-ups a day, this task can be challenging. As a result, we cannot guarantee we will be able to make any requested changes before an order is dispatched. If we are unable to make the desired order changes, our Customer Service Team can guide you through our Returns Policy and process. For order enquiries, please contact us via emailorders@musclenation.org. Please note, we have a 24-48 hour minimum response time.

RETURNS AND EXCHANGES

You may return any full price items in exchange for a store credit within 7 days of receiving your order. Then, you can use this store credit to repurchase your items in the desired size or style. Alternatively, you may use your store credit to purchase anything else you wish from our website. Our store credits never expire and can be used storewide.

How do I lodge a return?

How long does it take to process my return?

Have you received my return yet?

Can I exchange an item?

Do you pay for my return shipping?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

Subscriptions

How do I update my billing or shipping details?

Which items are available for subscription?

How do I cancel my subscription?

Is there a minimum subscription commitment?

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

Other questions? Ask us anything Email our customer service team

HELP

INFORMATION

COMPANY

JOIN THE NEWSLETTER

Email Address

Shop with Afterpay

You will receive a ‘Thank You’ card in your parcel, explaining how to complete a return. Alternatively, you can process your return via our online returns portal and follow the prompts.

How long does it take to process my return?

Have you received my return yet?

Can I exchange an item?

Do you pay for my return shipping?

Can I return items from more than one order in the same parcel?

The swing tag is not on my item anymore, can I still return it?

Can I return an item I purchased that was on sale?

Subscriptions

How do I update my billing or shipping details?

Which items are available for subscription?

How do I cancel my subscription?

Is there a minimum subscription commitment?

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

Other questions? Ask us anything Email our customer service team

HELP

INFORMATION

COMPANY

JOIN THE NEWSLETTER

Email Address

Shop with Afterpay

From when a return parcel is received at our warehouse, we ask customers to allow up to 7 business days for their return to be finalised. Please note, during launch periods we ask customers to allow up to 10-14 business days for their return to be processed.

When sending your return parcel at the post office, we recommend to ensure your parcel has return tracking. This way, you can track your parcel in transit to our warehouse, and see exactly when it is delivered. From when a return parcel is received at our warehouse, we ask customers to allow up to 7 business days for their return to be finalised.

Subscriptions

To update your shipping and billing information for your subscription, access your subscription account and click on the Manage Subscription Link provided in your initial Subscription Confirmation Email. From there, you can also choose to cancel your subscription. If you're unable to locate the link, you can either contact orders@musclenatioofficial.com via email or use the Live Chat feature on our website.

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WHEY Protein Isolate

To cancel your subscription, please access the Manage Subscription Link that was provided in your initial Subscription Confirmation Email. Once you have clicked on the link, you'll be able to follow the necessary steps to cancel your subscription.

In case you're unable to locate the link, you can reach out to us via email at orders@musclenationofficial.com or use the Live Chat feature on our website for further assistance.

Nope! Pause or cancel at any time.

Do I need to apply a promo code to get the 15% discount?

Can I change the frequency of my subscription?

I'm travelling and won't be able to receive my order. What should I do?

Is it possible to cancel my order after the renewal payment has been deducted?

Other questions? Ask us anything Email our customer service team

HELP

INFORMATION

COMPANY

JOIN THE NEWSLETTER

Email Address

Shop with Afterpay

SHIPPING AND DELIVERY

PAYMENTS

PROMOTIONS

ORDERS

RETURNS AND EXCHANGES

Subscriptions

HELP

INFORMATION

COMPANY

PAYMENTS

PROMOTIONS

ORDERS

RETURNS AND EXCHANGES

Subscriptions

HELP

INFORMATION

COMPANY

PAYMENTS

PROMOTIONS

ORDERS

RETURNS AND EXCHANGES

Subscriptions

HELP

INFORMATION

COMPANY

PROMOTIONS

ORDERS

RETURNS AND EXCHANGES

Subscriptions

HELP

INFORMATION

COMPANY

ORDERS

RETURNS AND EXCHANGES

Subscriptions

HELP

INFORMATION

COMPANY

Subscriptions

HELP

INFORMATION

COMPANY

Subscriptions

HELP

INFORMATION

COMPANY

Free shipping when you become a member